Some lean more on a central hub, while others work best with an app. Some focus more on security and others emphasize smart home devices. These systems are tough to rate, partly because each one presents a different vision of how home security can look. Then we see how the system works as a whole, looking for what integration options are available and how accessible controls and triggers are. Once everything is up and running, we test each device individually, ensuring it accomplishes what it should (like, does a motion detector detect motion?). For professionally installed systems like ADT, we schedule an installation with technicians like any customer, then follow their instructions and suggestions carefully. Here's how we test: First, we either purchase the system ourselves or work with the company to acquire it for testing purposes, to be returned afterward. With this ongoing project, we're trying to give the fullest and most up-to-date information on which system is best for you. We're trying to change that, testing major home security providers in the industry, from professional services like ADT and Vivint to DIY systems like Ring and Wyze. While CNET has historically tested plenty of smart home security devices - and even DIY security systems - our coverage of professionally installed home security systems was a little more sparse. The new ADT Plus app is available now to DIY customers and should be available to all clients with professionally installed systems later in 2023.īefore diving into our ADT review, a little context might be helpful. It allows ADT customers to control all devices and settings in one place rather than jumping back and forth between the app, control panel and online portal. This addresses one of CNET writer David Priest's major hangups with the service in his 2022 review, which follows below. Perhaps most importantly, ADT unveiled a new app at CES 2023 that will allow customers to control all their devices and settings in one place. This means existing ADT customers can now control their security systems with Google Assistant through voice and touch control using a Nest Mini, Nest Hub or Nest Hub Max. And in April 2021, ADT began installing and selling Nest products. In 2020, ADT started integrating with Google Nest home automation devices, including its smart cams and Google Assistant-equipped Nest Hub smart displays. The company is working to rise to the challenge.
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